Enterprise software vendors now include Web 2.0-influenced product suites with blogging, wiki, and mashup functionality. Some vendors attempt to provide programmatic development tools to incorporate these new features, while others have created end user-centric authoring environments. In this exploration we address the latter of these two scenarios, in which business user empowerment allows knowledge management solutions to quickly be constructed and the barrier to effective knowledge work to drop within an...

As a consultant within a major software vendor and a seasoned user of consumer facing web 2.0 tools, I am constantly asked by companies as to why they should implement blogging, tagging or wiki platforms. Given the loud buzz around these technologies it is common to overhear IT managers and executives at various technology conferences inquiring with each other as to what their “enterprise 2.0 projects / play / strategies” are in an effort to grasp this nebulous space, where hard ROI is very elusive....

The next wave driving business value via tagging is here and it is being done through creative design and deployment. At this point the value proposition of tagging enterprise artifacts by and for knowledge workers is generally understood. Given this, it begs the question as to what additional value an organization can gain if they have invested in or plan to invest in an enterprise tagging platform. With the recent release of enterprise tagging technologies our options have become even more expansive as...