Enterprise 2.0 Interactivity Spectrum – Portal, Content or Both?

“Should we use a portal or content management system to launch our x, y or z project?” is one of the most common questions heard from from organizations embarking on Enterprise 2.0 projects. It is a complex, critical debate that will has significant implications for future agility and capabilities that IT organizations will be able to deliver to their business sponsors. There is no single answer that address all situations, but getting a firm grasp on the “Enterprise 2.0 Interactivity Spectrum”...

Portal Content Personalization

To make the most effective use of a portal and content management platform, personalization is a critical component of delivering the most value to end users. Regardless of what type of constituents you may be serving, content relevance is key to supporting business goals like self-service, communication within a geographically distributed organization, lead generation and customer loyalty effectively. This especially holds true when serving external parties, as they generally have a lower threshold for...

The Minimalist’s Approach to Content Governance

On Oracle’s Fusion ECM Blog I authored a 4 part series that outlined a pragmatic, minimalist approach to content governance.  Please read on below for the detail on each of the phases and links to more detail. The Minimalist Approach to Content Governance Let’s be honest – content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers...

Misconceptions – Redesigns and Information Architecture

In the world of web site management and development, the term “redesign” may at first seem harmless, but can have far reaching implications as to what will be done to deliver a successful project. I recently worked with a customer who was interested in redesigning various internal and external web sites for their organization. It quickly became apparent by observing their discussion that they were asking for something much broader than an exclusively aesthetic redesign. The word “redesign”...

Business Value – Minimal Investment, Maximum Impact

Looking at web technology it is easy to feel that great business value and user productivity can be gained from creating deep, complex integrations presented through elegant user interfaces.  This could be the truth, but it is often far from it. As I have written many times on Infotechaligned – the only thing that matters is the ultimate business value that an application is delivering. The most value can be gained from even the most mundane technical solution. How does one define a great technical...

Intranet Content Maintenance Tips

Anyone familiar with intranets knows the pain of not applying best practices to content maintenance strategies upfront in an initial deployment. As part of a governance plan it is essential to design the maintenance strategy early on in a deployment. The pain generally becomes apparent when trying to figure out why old content exists within the intranet or how to restructure content after reorganization. I have had the luxury of being part of many corporate intranet developments and privy to the management...

Principles of Natural Participation

* Originally published on BEA System’s Arch2Arch Community December 2007 and Portalsmag.com Organizations are beginning to recognize the value of deploying consumer Web tools to obtain basic benefits like internal knowledge sharing. This being said, they often overlook deeper benefits that the elements, and, more importantly, their methodologies of collaborative contribution can provide. Due to their ease of use, organizations can leverage these tools to allow for natural participation within their...

Unlocking the Value of Enterprise 2.0 Collaboration and Authoring Tools

Enterprise software vendors now include Web 2.0-influenced product suites with blogging, wiki, and mashup functionality. Some vendors attempt to provide programmatic development tools to incorporate these new features, while others have created end user-centric authoring environments. In this exploration we address the latter of these two scenarios, in which business user empowerment allows knowledge management solutions to quickly be constructed and the barrier to effective knowledge work to drop within an...

Intranet Success Workbook – Winning is not a Guessing Game

Launching a corporate intranet or new initiative within an existing intranet requires investment in the form of labor and capital. Before allocating time and resource to deliver a project, wouldn’t it be nice to understand if it has an opportunity to contribute positively by adding business value? Fortunately, achieving intranet project success from a business standpoint does not have to be a guessing game. Over a series of various online community and corporate intranet deployments, heuristics have...

Maximizing Portal ROI – Education, Production Capacity and Stewardship Delegation

“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime” -Chinese proverb If you have never read Seven Habits of Highly Effective people you are missing out – especially when it comes to making the most out of an investment in portal. Specifically, I am referring to the concepts of stewardship delegation and production capacity, both of which can be developed through an educational curriculum and guidelines aimed at empowering business users....
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