Unlocking the Value of Enterprise 2.0 Collaboration and Authoring Tools

Enterprise software vendors now include Web 2.0-influenced product suites with blogging, wiki, and mashup functionality. Some vendors attempt to provide programmatic development tools to incorporate these new features, while others have created end user-centric authoring environments. In this exploration we address the latter of these two scenarios, in which business user empowerment allows knowledge management solutions to quickly be constructed and the barrier to effective knowledge work to drop within an...

Enterprise 2.0 Success – Focusing on Business Needs

As a consultant within a major software vendor and a seasoned user of consumer facing web 2.0 tools, I am constantly asked by companies as to why they should implement blogging, tagging or wiki platforms. Given the loud buzz around these technologies it is common to overhear IT managers and executives at various technology conferences inquiring with each other as to what their “enterprise 2.0 projects / play / strategies” are in an effort to grasp this nebulous space, where hard ROI is very elusive....